You need to create a seller's account to list an item on Freeki.com
To create a sellers account:
To List an item on freeki.com
To ‘TRACK your ORDER’
You can start a return by;
All returns are processed within 15 days by freeki.com.
You can choose from the different payment methods available on Freeki.com.
Do not hesitate to contact our Customer Service for more information.
Items coming from different sellers are shipped separately to ensure that there is no delay in delivering your order.
Delay can sometimes be due to deliver time from our seller. Be assured that all your orders will be shipped and delivered to you as soon as possible.
We also encourage our customer who purchase light items to use our one week air freight service
YES, you need a customer account to shop on freeki.com.
An account allows you to track your purchases and, and keep records of all your activities both past and present.
You can cancel an order by contacting our customer service, we do not guarantee that the order will be cancelled or that it will be cancelled without a cost, as it depends on the stage at which the order is, please visit Freeki.com terms and condition.
Customers can contact a seller on freeki.com to make enquiries on a product.
You can open a support ticket after browsing through our FAQ’s page and still not finding your answer.
Freeki wallet is our online payment wallet which you can use to make payment of purchases on our website, it allows you to make a fund transfer to us for immediate or future purchases on our website. Money on customers account is held on the customer behalf until used for purchases or a refund request is made be the customer.
Freeki.com does not accept payment on delivery, all orders must be paid before confirmation .
Freeki.com will deliver customer home delivery package, where Pick up or agent are chosen for delivery, Freeki.com will notify customer via email on arrival for pick up of the package.
Customer can open as many as possible account, however there are no visible advantage of opening more than one account, more than one account can be complicated and difficult to manage, its therefore not advisable to have more than one account.
Freeki Africa is a freeki.com section where African products ranging from artifacts, paintings, cloths such as Buba, Wrapper, Danshiki e.t.c are listed and can be purchased by customers outside Africa.
Freeki Africa section enables african sellers to list african items like artifacts, paintings, clothes, etc on the Freeki.com platform following the standard measurement chart and customers can browse and purchase those items listed by providing their measurement from the charts (if purchasing a clothing item) and placing their order.
A customer can quickly resolve a conflict by creating a new support ticket and detailing all correspondence. Freeki.com help team will take it up from there.
