• Start by clicking  'Register' and then ‘register as a customer’ in the top right corner of your screen.
• Complete the registration by providing basic information.
• Click submit to finish the registration process
• Check and click the confirmation message on your welcome message sent to your email

You can choose from the different payment methods available on Freeki.com. 

• Please find below the list of available payment methods; 
• Freeki.com Wallet
• Paystack
• Paypal
• Rave by Flutter
• Select your preferred payment option at checkout. 

Do not hesitate to contact our Customer Service for more information.

YES, you need a customer account to shop on freeki.com.

An account allows you to track your purchases and, and keep records of all your activities both past and present.

You can cancel an order by contacting our customer service, we do not guarantee that the order will be cancelled or that it will be cancelled without a cost, as it depends on the stage at which the order is, please visit Freeki.com terms and condition.

Customers can contact a seller on freeki.com to make enquiries on a product.

You can open a support ticket after browsing through our FAQ’s page and still not finding your answer.

Freeki wallet is our online payment wallet which you can use to make payment of purchases on our website, it allows you to make a fund transfer to us for immediate or future purchases on our website. Money on customers account is held on the customer behalf until used for purchases or a refund request is made be the customer. 

Freeki.com does not accept payment on delivery, all orders must be paid before confirmation .

Customer can open as many as possible account, however there are no visible advantage of opening more than one account, more than one account can be complicated and difficult to manage, its therefore not advisable to have more than one account.

Freeki Africa is a freeki.com section where African products ranging from artifacts, paintings, cloths such as Buba, Wrapper, Danshiki e.t.c are listed and can be purchased by customers outside Africa.

Freeki Africa section enables african sellers to list african items like artifacts, paintings, clothes, etc on the Freeki.com platform following the standard measurement chart and customers can browse and purchase those items listed by providing their measurement from the charts (if purchasing a clothing item) and placing their order.

A customer can quickly resolve a conflict by creating a new support ticket and detailing all correspondence. Freeki.com help team will take it up from there.